Frequently Asked Questions
Your guide to seamless premium shopping
What are the standard delivery times within Pakistan?
For major cities like Karachi, Lahore, and Islamabad, we typically deliver within 3-5 business days. Remote areas may take 5-7 business days depending on the courier service.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery across Pakistan. You can also pay via credit/debit cards or bank transfer at the time of checkout for a contact-less experience.
How do I ensure the dress will fit me perfectly?
Every product page includes a detailed size chart with measurements in inches. We recommend comparing these measurements with a well-fitting dress you already own before placing an order.
What is your return and exchange policy?
We offer a 7-day exchange policy for unused items with original tags. If you receive a damaged or incorrect product, please contact our support team within 24 hours of delivery.
Are the colors of the dresses exactly as shown in the pictures?
While we strive for 100% accuracy, slight variations in color may occur due to professional lighting during shoots or your device's screen settings.
Can I cancel my order after it has been placed?
Orders can be cancelled within 12 hours of placement. Once the order has been processed and dispatched to the courier, we are unable to cancel it.